Cancellations & Refunds

How to Cancel a Policy

Trauma Coverage is a one year insurance policy with payments made on a monthly basis. Coverage may be cancelled by the insured at any time through one of the methods below and shall be effective upon receipt or on such later date as may be specified by insured.

U.S. Mail

Trauma Coverage Administration
c/o Exceptional Risk Advisors
U.S. Coverholder for Lloyd's of London
110 Oakwood Dr., Suite 420
Winston-Salem, NC 27103



855-631-1421 Monday–Friday from 8 A.M. to 5 P.M. Central (Excluding U.S. Holidays)

Coverage may also be cancelled by Underwriters by giving the insured thirty (30) days notice in writing. Underwriters will only do this for the following valid reasons:

  • Non-Payment of Premium
  • No-cooperation or failure to supply any information or documentation upon Underwriters request

Cancellation by Underwriters shall be without prejudice to any claim originating prior to the effective date of cancellation. In the event of a claim being paid under this Policy, the premium for this Policy shall be deemed to be fully earned.

Calculation of Refunded Amount

In order to calculate the prorated refund amount we will take the total monthly base premium of your plan, divide it by the number of days in the month to determine a daily amount. We will then multiply the daily amount by the number of days after the date of cancellation to generate the prorated amount for the partial month.

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